Frequently asked questions Most common asked questions
General Questions
Can I be a reseller?
Yes please contact someone in sales to get started.
Do you offer calling campaigns?
No. We do not provide call center campaigns nor do we make any automated phone calls.
Is it legal?
Please make yourself aware of the following prior to calling anyone (even before calling us). Make sure you have both an updated copy of the TCPA and the TSR in your possession along with an understanding of ALL laws associated.
Do Not Call Registry
FTC & the Telemarketing Sales Rule
FCC & the Telephone Consumer Protection Act
Who might use the services?
PBX Operators
Account Collections
Call Centers
Charity Fundraising
Customer Retention
Market Research
Opinion Polling
Political Campaigns
Inbound IVR Applications
Telephony Consultants
Bilateral or Reciprocal agreement?
Short answer is no. Contact sales@starcompartners.com to see if there are any opportunities for a bilateral or reciprocal agreement.
How can I get setup?
Easily by contacting sales@starcompartners.com or the chat application in the lower right of the page.
Do you provide data or leads?
No. We do not provide data lists or leads for calling campaigns.
Technical Questions
Do you offer failover as an option?
For our conversational traffic we have the ability to provide a second IP as a failover option. For our dialer customers, this is available only on special request.
How long does setup take?
We prefer to set the expectation of 24 hours to setup a new customer. Taking that into account during normal business hours a new customer can be taken through testing phase in under 1 hour.
What is NPA-NXX billing?
NPA-NXX billing is a spreadsheet file that provides a line by line rate for every NPA-NXX combination in the USA and Canada.
Are there any Calls Per Second(CPS) limitations?
Short answer is No.
Can we port our numbers In and Out?
Yes. Industry standard we will require a copy of your current bill and a few extra pieces of information to be successful porting.
Whitelabel as an option?
For some services and applications Yes. Contact sales with exact details of what you are looking for and someone will assist you.